Are you struggling to make your repayments?
Do you require financial assistance?
We are here to help.
Reach out for support early.
You can call us before you know that you might miss your next payment. Changes to your household budget, including increased cost of living pressure or unexpected household expenses, increases in interest rates, or other changes to circumstances could impact your ability to make your repayments.
Don’t wait until you are in arrears before reaching out. If you know you might not be in a position to make loan repayments contact us now to discuss your situation so that we can offer support during this time.
We understand that you may need help, and you are not alone. There are many reasons why you might need to contact us, including:
- Unemployment
- Illness / medical expenses
- Relationship breakdown, including domestic violence and financial abuse
- Death in the family
- Unexpected changes in income or expenditure
- Natural disaster
- Mental health issues
- Business failure
We are here to support you when you need it.
We’re committed to helping you navigate through these difficult times.
We tailor solutions that fit your needs and that are sustainable for the long term.
Do you have unexpected reduction in income or an increase in expenses that affect your next payment?
Customer Care contact centre:
Telephone:
1300 658 489
Monday to Friday: 8:30am to 6:00pm (AEST/AEDT)
Email:
customercare@rhgmortgages.com.au
Financial Assistance contact centre:
Telephone:
1800 648 084
Monday to Friday: 8:30am to 5:00pm (AEST/AEDT)
Email:
FinancialAssistance@resimac.com.au
Post: PO Box H284, Australia Square, NSW, 1215
Would you like a Phone Interpreter? Try ATIS (Automated Telephone Interpreting Services) on 1800 131 450
Not only we can help you, there are additional free resources that may be of assistance to you.
Here is what you need to know about
Financial Hardship Assistance and Credit Reporting.
(through creditsmart.org.au).
Dispute Resolution
If you are dissatisfied with our response to your Financial Assistance application, please contact us.
Email :customercare@rhgmortgages.com.au
Mailing Address: PO Box H284, Australia Square NSW 1215
Telephone: 1300 658 489
Alternatively
You have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA). The AFCA scheme is a free service that provides you with an independent mechanism to resolve specific complaints.
By phone: 1800 931 678 (free call)
By email: info@afca.org.au
Online at: https://www.afca.org.au/about-afca/contact-us
By letter: AFCA Service ComplaintsAustralian Financial Complaints AuthorityGPO Box 3, Melbourne VIC 3001
Additional help.
Did you know that there is additional help available?
There are free, independent, and confidential services in every state and territory, who can give you financial counselling services that helps people in financial difficulty.
Service / Organisation
Purpose and / or service description
Contact Information
Website
000
In an emergency, victims or those witnessing violence should call the police on 000.
000
1800 RESPECT
1800 RESPECT provides access to phone or online counselling, information on safety planning, and information on how to support someone who is experiencing domestic and family violence.
1800 737 732
Centrelink
Centrelink is an Australian Government Statutory Agency assisting people to become self-sufficient and supporting those in need.
13 28 50
Lifeline
Lifeline provides Australians experiencing a personal crisis with 24-hour crisis support and suicide prevention services.
13 11 14
National Debt Hotline
Customer can talk on the phone to a financial counsellor from anywhere in Australia.
1800 007 007
Money Smart
You can get guidance on general financial matters, as well as specific information on protecting your money and yourself from financial abuse.
Automated Telephone Interpreting Services (ATIS)
ATIS is an automated immediate interpreting service for agency clients who need to access a phone interpreter.
1800 131 450
The National Relay Service (NRS)
The National Relay Service assists Australians who are deaf, hard of hearing and/or have speech impairment to communicate with voice calls.
1800 555 660
Vision Australia
Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or have low vision to help them achieve the possibilities they choose in life.
1300 847 466
See D!fferently
See Differently is South Australia's leading provider of low vision services and products
1300 944 306
Local support.
Service / Organisation
Purpose and / or service description
Contact Information
Website
ACT
Domestic Violence Crisis Services
02 6280 0900 (24/7)
NT
Domestic Violence Crisis Line
1800 019 116
TAS
Family Response and Referral Line
1800 633 937 (24/7)
VIC
Safe Steps Family Violence Response Centre
1800 015 188 (24/7)
safesteps@safesteps.org.au
WA
Women’s Domestic Violence Helpline.
1800 007 339 (24/7)
Additional counselling support.
Service / Organisation
Purpose and / or service description
Contact Information
Website
Relationships Australia
Relationships Australia provides support groups and counselling on relationships, and for abusive and abused partners. To be connected to the nearest Relationships Australia
1300 364 277
relationships.org.au
Family Relationship Advice Line
Family Relationship Advice Line: provides information and advice on family relationship issues and parenting arrangements after separation
1800 050 321
Mensline Australia
Mensline Australia provides a free service offering national telephone and online support, information, and referrals for men with family and relationship concerns.
1300 789 978
1800 ELDERHelp
1800 ELDERHelp is a free call phone number that automatically redirects callers seeking information and advice on elder abuse with the existing phone line service in their jurisdiction. The phone line has been established in collaboration with state and territory governments. Elder abuse phone lines are not crisis support services, and operating hours and services vary across jurisdictions.
1800 353 374
National Dementia Helpline
National Dementia Helpline is a free confidential phone and email information and support service for anyone interested in dementia, concerned about their memory, anybody who has been diagnosed with dementia or who works with people with dementia, or anybody who simply wants to know more
1800 100 500
Accommodation support and services.
Service / Organisation
Purpose and / or service description
Contact Information
Website
ACT
Crisis and Emergency Accommodation (Domestic Violence and homelessness).
Domestic Violence:
6280 0900
Homelessness:
1800 176 468
NSW
Family & Community Services Link2home Domestic Violence Line
1800 656 463
VIC
Crisis & Emergency Accommodation (Domestic Violence & Homelessness).
1800 825 955 (24/7)
(03) 9536 7777
OLD
Crisis & Emergency Accommodation
13 74 68
WA
Emergency Accommodation
Entry Point:
1800 124 684
Crisis Care:
(08) 9223 1111
1800 199 008
Home Hub (support Service) (08) 9387 0555
SA
Housing Assistance & contact information for additional services (Domestic Violence, Crisis, Food Assistance etc)
TAS
Housing Connect assist individuals by helping apply for social housing, providing support and advice for private rentals, finding a bed for the night, provide support and advice on how to stay in your home and aids thoseseeking assistance following family violence.
1800 800 588 (24/7)
Legal and financial support.
Service / Organisation
Purpose and / or service description
Contact Information
Website
Financial Counselling Australia
Customers can speak to a financial counsellor from anywhere in Australia
1800 007 007
www.financialcounsellingaustralia.org.au
National Debt Hotline
National Debt Helpline is a not-for-profit service that helps people manage their debt troubles.
1800 007 007
www.ndh.org.au
Legal Aid NSW
Legal Aid NSW is a state-wide independent government agency that helps people in NSW with their legal problems.
1300 888 259
Legal Aid QLD
We give legal help to financially disadvantaged people about criminal, family and civil law matters.
1300 651 188
Legal Aid VIC
Legal Aid VIC helps people with legal problems involving family breakdown, child protection, family violence, criminal matters, social security, mental health, discrimination, guardianship and administration, fines, immigration, tenancy and debt.
1300 792 387
Legal Aid WA
Legal Aid WA provides legal aid services in Civil Law, Criminal Law, Community Legal education, Family Law.
1300 650 579
Legal Aid NT
Northern Territory Legal Aid Commission provides free legal advice in most areas of the law including Family, Criminal law and Family law.
1800 019 343
Legal Aid SA
The Commission seeks to give all South Australians equal access to justice through the legal system, providing free legal information, legal advice and legal education to everyone.
1300 366 424
Legal Aid ACT
Legal Aid ACT can help you by providing one-off legal advice for minor legal problems, ongoing legal representation for major legal problems, and non-legal support to help you while you take action to resolve your legal problem.
1300 654 314
Legal Aid TAS
Legal Aid Tasmania provides a quality legal service across Tasmania. Legal Aid Tasmania also provides preventative services such as information about the law through our website and through community legal education sessions.
1300 366 611
Women’s Legal Services Australia
Provides face-to-face legal advice through outreach services and runs a partnership to provide family law advice through Family Relationship Centres. These websites have a ‘search by postcode' function which directs clients to relevant local services
Community Legal Centre (CLC)
Community legal centres focus on helping people who don’t qualify for legal aid and mainly help people with civil and family law issues, like debt, family violence, tenancy, employment law and relationship breakdown in NSW.
1300 888 529
Support for children.
Service / Organisation
Purpose and / or service description
Contact Information
Website
Kids Helpline
Free, private, and confidential telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.
Australian Childhood Foundation
Counselling for children and young people affected by abuse.
1800 176 453
(03) 9874 3922
